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You are a supervisor at Regional Call Center’s Washington, DC, facility. Regiona

by | Apr 28, 2022 | Mathematics | 0 comments

 

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You are a supervisor at Regional Call Center’s Washington, DC, facility. Regional provides contract call center services for a number of companies, including banks and major retail companies. You have been with the company for slightly more than seven years, having joined Regional right after graduating with a master’s degree in business administration from Strayer University. After the monthly staff meeting, you were handed a new assignment by the company CEO. The assignment came out of a discussion at the meeting in which one of Regional’s clients wanted a report describing the calls being handled for them by Regional. The CEO had asked you to describe the data in a file called Regional Call Center and produce a report that would both graphically and numerically analyze the data. The data are for a sample of 57 calls and for the following variables: Account Number. Past Due Amount. Current Account Balance. Nature of Call (Billing Question or Other). Instructions: Summarize the case scenario of the Regional Call Center’s Washington, D.C. facility. Develop bar charts showing the mean and median current account balance. Construct a scatter diagram showing current balance on the horizontal axis and past due amount on the vertical axis. Compute the key descriptive statistics for current and past due amount. Repeat task 4 but compute the statistics for the past due balances. Compute the coefficient of variation for current account balances.

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